Refund / Return Policy

Returns

Our policy lasts for the statutory 14 days. If 14 days after delivery of your purchase, you have NOT REQUESTED for return, we may unfortunately not be able to accept the products after 14 days or offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, like intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund, please contact us at HELP@MYMESSENGER.AFRICA

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at HELP@MYMESSENGER.AFRICA and send THE item(s) to:

Official Messenger Africa Limited
(My Messenger Africa)
3rd floor, 86-90 Paul Street,
London EC2A 4NE,
England.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Official Messenger Africa Limited
(My Messenger Africa)
3rd floor, 86-90 Paul Street,
London EC2A 4NE,
England.
Attention: Oluwajimi Adebakin

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are NOT non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance.

What Our Clients Say
1 review